Refund policy

Effectiveness Guarantee & Return Eligibility

If you are requesting a refund because you believe the product did not deliver the expected results, you must provide documentation showing that the product was used consistently as directed.

To qualify for an effectiveness-based refund, you must:

  • Submit two (2) clear, well-lit photos each week of the treatment area for up to six (6) consecutive weeks from the date you begin using the product.

  • Ensure the photos clearly show the condition of the skin and are taken from similar angles and lighting whenever possible.

  • Follow the product's recommended directions for use throughout the six-week period.

These photos help us evaluate your claim and confirm that the product was used consistently. Refund requests based on product effectiveness that do not include the required photo documentation may not be eligible for a refund.

If your return is approved, the customer is responsible for all return shipping costs. Original shipping charges (if any) are non-refundable unless required by applicable law.

Please note: We are unable to accept returns or issue refunds solely because a product was received with packaging or labeling that differs from what was expected, provided the product itself is the correct item that was ordered. Variations in packaging or labeling may occur due to manufacturing updates, supplier changes, or inventory transitions and do not affect the authenticity or quality of the product.

This policy applies only to packaging or labeling differences. If you receive the wrong product, a damaged item, or an item with a manufacturing defect, please contact our customer support team within 7 days of delivery, and we will work with you to resolve the issue.

Please also note that each order is eligible for only one refund review. Once a refund request has been investigated and a final decision has been communicated, no further refund requests or appeals will be accepted for that order. This policy helps maintain a fair process for all customers while protecting against duplicate, fraudulent, or abusive refund claims.

This requirement applies only to claims based on the product's effectiveness and does not limit any rights you may have under applicable U.S. consumer protection laws.